Elliots Pet Warehouse is committed to processing personal information about its customers in ways that comply with its legal obligations, and in being clear with customers about what it does with their personal information This policy together with our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Elliots Pet Warehouse 90 Derby Road Spondon Derbyshire DE21 7LX
By using our Website, you understand and agree that personal information you provide through our website is held temporarily for use in sending orders out to you. Once the order is dispatched your details are not held on any database by us. .
What information we collect from you and why.
When you make a purchase in our online store you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. These are collected to help us: Process your online orders including sending order confirmation and delivery information via email; and also to contact you about your order if required further. Respond to any issues or queries via our customer service and/or notify you about changes to our service. We will also automatically collect data such as dates and times of your visits to the Website.
When you use our website we also collect your email address and may contact you to let you know if you abandon a purchase part way through the process and have unpurchased items in your basket.
We endeavour to protect your information by:
Encrypting your personal information. When you place an order or access your account information, your information will be sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use; Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access..
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to these checks being made. .
.If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions ,or agreements or contracts between us or to protect the rights, property, or safety of Elliots Pet Warehouse, our customers, or others. This includes exchanging information with other companies andorganisations for the purposes of fraud protection, credit risk reduction and our internal investigations including customer complaints and claims.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. .
The Website may, from time to time, contain links to and from other websites . If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites
We value your trust in us as a company and, therefore, make every effort to ensure your shopping experience is safe and enjoyable. We have the highest security standards in place at all times to safeguard your personal data from unauthorised access or use. Your order, personal data as well as your credit card details are protected by technical encryption and an additional authorisation process both when transferring and saving data on our servers.
Collecting and using your data
We collect information about you for two reasons: to process your order and to provide you with the best possible service.
The personal data you submit at Elliots Pet Warehouse will not be passed on to any unauthorised third party outside the company. However, we may share your information with our certified partners ie paypal when it is necessary to do so in order to fulfil your order.
In order for our couriers to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, and, where available, contact phone number to the delivery company
How secure is your personal data?
Elliots Pet Warehouse uses Secure Sockets Layer (SSL) security protocol with 128-bit encryption to transfer personal data. This technology offers the best possible security and is also used by all major high street banks, to protect all online banking data. You will know if a site uses encrypted data transmission by the closed padlock symbol in the status bar of your browser. The padlock on our site will show when you go to checkout to process your order and your data is used to complete said order.
The SSL protocol used is the industry standard and among the best available today for secure commerce transaction. It encrypts your personal information including your credit card number, name and address.
Security of payment transaction
Payment by credit card is completely safe, secure and efficient. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you. All information provided will remain strictly confidential.
Non-disclosure to third parties
Elliots Pet Warehouse does not provide any personally identifiable customer information to third-party advertisers or web-sites. We will only disclose your personal data to third parties when it is necessary to do so in order to fulfil your order.
During credit card payments, your credit card details will be communicated directly to our payment partners Paypal and Stripe