SHIPPING
Elliotspetwarehouse uses Royal Mail and their 48 hour tracked service. Prices start at just £3.75 . Parcels to the Scottish Highlands & Islands, Guernsey & Jersey start at £4.99. Free shipping applies for orders over £69 for mainland UK & Northern Ireland. (exc.Scottish Highlands). From time to time we reserve the right to use an alterate courier.
Returns no quibble returns
Products can be returned up to 30 days from the date of delivery for a full refund or exchange. products must be in original packaging unopened and in resaleable condition. All parts inc. tags and batteries if applicable must be returned.it is the customers responsiility to ensure goods are packed securely and arrive back with us in good condition. If goods arrive in poor condition, damaged or with parts missing we will be unable to offer a refund.
Customers are responsible for the cost of returnig good to us unless they are faulty or damaged when you receive them.
We cannot accept part used packets of food. medicines, or accidentally damaged or used products.
Please note all plastic products such as litter trays & carriers are fully inspected before dispatch. If damaged items are received we must be notified within 24 hours of receipt.
HOW TO RETURN DAMAGED ITEMS
Firstly you need to notify us within 24 hours of receipt. Packaging must be retained until further notice.If you knowingly accept a damaged parcel it must be noted on the couriers signature terminal.
Before we can refund a damaged item we will ask it is returned to us via the cheapest means possible.If using Royal Mail we advise you get a proof of postage certificate.
We will also ask you send a photo of any damaged packaging so that we can claim compensation from our couriers
If we decide not to have the item returnrd will will ask for a photo of the damaged item, again in order for us to claim for compensation from our couriers.
YOU ARE NOT RESPONSIBLE for the cost of returning damaged items to us. A receipt should be sent to us so we can refund your return postage.You need to return via the cheapest method possinle. If you choose a premium service or an expensive service you accept you will pay the excess cost. We will only pay postage for a standard service.
Please note we cannot accept goods back that have failed due to misuse,been altered ,use or had DIY repairs made to.If goods arrive faulty we will refund as long as goods are returned in original condition within 14 days
We at Elliots want you to be happy with any item ordered from us. So if for any reason you need to return an item youmust fill in the returns slip sent with your order and return to us using the cheapest method available for a full refund. The cost of returns other than damged or faulty goods must be met by the customer.